Statement of Support

Because of our fast and reliable customer suppport is why you choose to host with Sino Soft in the first place. And, we can’t appreciate you enough for making the choice to work with us. We are passionate in what we do and practice professionalism when it comes to supporting you.

As we add new features and services for you, and as you add new third-party applications and software, it’s important that we let you know what’s included in our hosting product support and what’s not. This Statement of Support is not intended as, and does not constitute, a binding agreement by either You or Sino Soft and is merely intended to specify some of the proposed guidelines of SIno Soft support levels on products we sell. This Statement of Support is subject to change at any time at the sole discretion of Sino SOft without notice to You. Some of the products and services listed below may not be available in all markets. As always, if you have questions or need support you can call, chat, write, or tweet and we will be there to help 24 hours a day, seven days a week, 365 days a year (unless, of course, it’s a leap year then it will be 366 days, but you knew that already because you are smart).

Here's a breakdown of what's supported and what's notSupportedNot supported
Accessibility of control panel (cPanel®/WHM or Parallels® Plesk)  
Function of control panel (cPanel®/WHM or Parallels® Plesk) features  
Network performance and uptime  
Security updates and patches on the (gs) Grid-Service  
Community updates  
Control panel (cPanel®/WHM or Parallels® Plesk) assistance and guidance  
Any client, script, application or content installed by Customer  
Control panel (Parallels® Plesk or cPanel®/WHM) plugins & add-ons  
Applications in the Parallels® Plesk Application Vault and/or cPanel® Application Catalog  
Customer customizations to the DV Managed or DV Developer  
Third party SSL certificates  
Internet training  
SEO settings  
Custom DNS zone files  
Any third party services  
Any root level server customizations  
Email client configuration  
FTP client configuration  
Content and data backups  
Third party domain registrations  
Private name servers  
Cross browser compatibility  
Hacks due to Customer controlled vectors  

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